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Writing documentation

  • General Documentation: written by the developers responsible by creating features. Should be submitted in the same merge request containing code. Feature proposals (by GitLab contributors) should also be accompanied by its respective documentation. They can be later improved by PMs and Technical Writers.
  • Technical Articles: written by any GitLab Team member, GitLab contributors, or Community Writers.
  • Indexes per topic: initially prepared by the Technical Writing Team, and kept up-to-date by developers and PMs, in the same merge request containing code.

Distinction between General Documentation and Technical Articles

General documentation

General documentation is categorized by User, Admin, and Contributor, and describe what that feature is, what it does, and its available settings.

Technical Articles

Technical articles replace technical content that once lived in the GitLab Blog, where they got out-of-date and weren't easily found.

They are topic-related documentation, written with an user-friendly approach and language, aiming to provide the community with guidance on specific processes to achieve certain objectives.

A technical article guides users and/or admins to achieve certain objectives (within guides and tutorials), or provide an overview of that particular topic or feature (within technical overviews). It can also describe the use, implementation, or integration of third-party tools with GitLab.

They live under doc/topics/topic-name/, and can be searched per topic, within "Indexes per Topic" pages. The topics are listed on the main Indexes per Topic page.

Types of Technical Articles

  • User guides: technical content to guide regular users from point A to point B
  • Admin guides: technical content to guide administrators of GitLab instances from point A to point B
  • Technical Overviews: technical content describing features, solutions, and third-party integrations
  • Tutorials: technical content provided step-by-step on how to do things, or how to reach very specific objectives

Understanding guides, tutorials, and technical overviews

Suppose there's a process to go from point A to point B in 5 steps: (A) 1 > 2 > 3 > 4 > 5 (B).

A guide can be understood as a description of certain processes to achieve a particular objective. A guide brings you from A to B describing the characteristics of that process, but not necessarily going over each step. It can mention, for example, steps 2 and 3, but does not necessarily explain how to accomplish them.

  • Live example: "GitLab Pages from A to Z - Part 1 to Part 4"

A tutorial requires a clear step-by-step guidance to achieve a singular objective. It brings you from A to B, describing precisely all the necessary steps involved in that process, showing each of the 5 steps to go from A to B. It does not only describes steps 2 and 3, but also shows you how to accomplish them.

A technical overview is a description of what a certain feature is, and what it does, but does not walk through the process of how to use it systematically.

Special format

Every Technical Article contains, in the very beginning, a blockquote with the following information:

  • A reference to the type of article (user guide, admin guide, tech overview, tutorial)
  • A reference to the knowledge level expected from the reader to be able to follow through (beginner, intermediate, advanced)
  • A reference to the author's name and GitLab.com handle 
> **Type:** tutorial ||
> **Level:** intermediary ||
> **Author:** [Name Surname](https://gitlab.com/username)

Technical Articles - Writing Method

Use the writing method defined by the Technical Writing team.

Documentation style guidelines

All the docs follow the same styleguide.

Markdown

Currently GitLab docs use Redcarpet as markdown engine, but there's an open discussion for implementing Kramdown in the near future.